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Beyond Price: The Top 7 Most Important Questions to Ask a Cleaning Company Before Making a Decision

Looking for the right cleaning company can be overwhelming, especially in our current post Covid-era, however with so many deadlines to complete, researching yet another company can feel like an endless chore. It's even worse when you finally choose a company after numerous meetings and quotes, only to receive subpar services that don't meet your expectations, both in terms of the cleaning itself and the client relations.

We recognize your stress, and understand how important it is to find the perfect fit for your unique needs. To help you make an informed decision, we've outlined 7 key questions to ask a cleaning company before hiring them. With our expert guidance, you'll be able to find a professional and detail-oriented cleaning company that meets all your requirements. Don't forget to read until the end for our bonus question! Let's get started.

Before reaching out to a company determine your cleaning needs:

What type of space needs cleaning? How often do you need cleaning services? Do you have any specific cleaning requirements, such as using eco-friendly products? What budget are you working with? After determining your cleaning needs, you can search for a cleaning company that services your local area and start ranking the companies on the following questions:

1. What's Their Cleaning Process?

A professional cleaning company should have a defined cleaning process that they follow to ensure consistent and quality cleaning. Ask about their process, the equipment and products they use. A good company should be able to explain their cleaning process and why they use specific products and equipment.

2. What Cleaning Products If Any, Do I Need To Provide?

Cleaning products and equipment are typically provided by the company. In fact, Duenas Services offers plant-based products at no extra cost. This is especially beneficial for spaces in which our bodies come into contact with surfaces such as the floors at your Toronto dance studio. However, it's always best to have your own vacuum, mops and other products incase the company doesn't provide them. Some items you will often be required to manage and maintain are garbage bags, toiletry items, etc.

TIP: Already have supplies? Ask if there's a reduced fee on products and equipment for providing your own products!

3. How Are The Rates Structured?

The pricing of a cleaning service is determined by various factors such as the frequency of cleaning and the specific requirements of your space.


For instance, your Vaughan office may require daily general cleaning and monthly deep cleaning, while your Toronto medical center will require regular deep cleaning. A reputable cleaning company should be able to recommend the best cleaning schedule for your needs and save you money on frequent deep cleanings.


To ensure you receive the best value for your money, request a detailed quote from multiple companies and compare the services and costs. However, beware of low-priced offers, as they may indicate a lack of experience or the use of substandard equipment and cleaning products. Additionally, these companies may not adhere to the best industry practices, which could ultimately cost you more in the long run. Keep reading to learn more about what to watch out for when choosing a cleaning company.

4. How Often Will The Cleaning Services Be Provided?

How often the commercial space will be cleaned is entirely up to you. Some spaces will need bi-weekly cleanings, while others may require the service every other day depending on the activities that take place in that environment.

5. Do You Have a Considerable Reputation?

Reputation is important when it comes to hiring a cleaning company. Check company reviews to learn about the experiences of past or current clients. Also, make sure the company conducts background checks on its employees to ensure your safety.

6. What Type of Customer Service Can I Expect?

A good cleaning company should have excellent customer service. They should be responsive to your needs and concerns, and have good communication skills. Make sure they have a customer service system in place that allows you to easily communicate with them and address any issues that arise.

7. Ask if they're Insured and Bonded?

No matter how many years of experience is under their belt, accidents happen. Confirm if the cleaning company has liability insurance and bonding to protect against any accidents or damages that may occur during cleaning services.

By taking into account the factors we've discussed, you can make an informed decision when selecting a cleaning company that meets your needs and expectations. But hold on a minute, we promised you a bonus question! We encourage you to ask one more question when evaluating a cleaning company: What's behind the too good to be true fee? As an employer or as you may have already thought of, you know the importance of investing in the success of your team through ensuring the interview, hire, and training process is smooth and fair. The same principle applies to cleaning services. So when a cleaning company offers a low fee, it's important to ask how they manage and hire their cleaning team? Don't be afraid to dig deeper and ask the tough questions to ensure you're making the right choice for your business.


Don't fall for false promises and let our team of experienced professionals answer any questions you may have, and help you make an informed decision. Contact us today to get started!

We appreciate your support, and hope you found the information helpful. We would love to hear your thoughts and feedback. Your input helps us improve and provide better value to our clients. When you have a moment, please rate which question you found most helpful?

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